The programs below focus on increasing the personal growth of the members that are overseeing your customer’s experience! Whether it is someone answering the phones or following up with clients personal development is the foundational piece of everything!
Setting Expectations
This program gives the participant the knowledge and skill set to not only set expectations with our clients; to exceed them!
Program Modules:
- What Is An Expectation?
- How Do We Communicate It?
- An Expectation Without Accountability Is Merely A Suggestion
- Holding The Boundary
- Opportunities With Exceptions
- Aligning With Your Sales Team
Emotional Intelligence
This program deep dives into Emotional Intelligence and how this skill is shows up in every conversation!
Program Modules:
- What is EI?
- 4 Cornerstones of EI Leadership
- Leading With EI
- Becoming Self Aware
- EI That Motivates
- Communicating Into Needs
- Your Growth Plan
A Change Leader
This program equips you with the insight and knowledge to spot when change is needed and be the one to drive it!
Program Modules:
- What Is Change?
- When Is It Needed?
- Becoming The Voice Of Change
- Conversations That Matter
- Change Mapping
- Change Ripples
- Leading Up
Customers For Life
This program is designed to provide systematic value touches that create customers for life!
Program Modules:
- What Is A Customer?
- Value That Extends
- Coming From Contribution
- Thinking Outside The Box
- Touch Programs
- Words Matter
- Value Drift
Neuro Linguistic Programming
This program provides your customer service team with the knowledge to increase customer loyalty through language!
Program Modules:
- What Is NLP?
- Meaning Of Language
- Building Rapport
- Identifying Strategies
- Language Patterns
- Identifying & Mirroring Behaviour
- VAKGO
Time Management
This program provides your customer service department to manage priorities while still having a life worth living!
Program Modules:
- The Value Of Time
- Pareto Principle
- What Is Most Important
- Leverage Through Systems
- Success Calendar
- Blocking White Space
- Aligning Importance With Value